Support & ticketing
Online ticketing system for customer support
Your fully digital helpdesk and with stylish customer support based on one central inbox. Collaborate with your team and your customer based onKwikqy's innovative and smart ticket system.
Combine your team inbox and SLA management with smart automation.
Integration with CRM
Kwikqy support is fully integrated with all Kwikqy add-ons, including CRM. You always have a complete overview of your customer. From the contact details, to the open or closed tickets or other urgent matters.
Follow all activity of your staff and client
With Kwikqy's support and ticketing you can track all actions of your staff member, but also your customers.From when was a ticket created to who viewed the case at what time to when the ticket was invoiced. All consolidated in one convenient timeline.
Not all support is free. Invoice automatically generated support time to the end customer which is immediately visible within all modules of Kwikqy. Within the CRM module you immediately see the outstanding, overdue and paid invoices, linked to a ticket or project.Strip card
Working with free and paid support? Then use a prepaid strip card to register your worked time for a specific customer or specific location of the customer. Your can renew the strip card for a fixed period andinvoice it to client directly.
Kwikqy support helps you keep all information central to be able to offer good support to your customer based on a ticket. You can work transparently with your customer and your internal team and provide personalized support.
SLA - priorities
The Kwikqy SLA addon makes it possible to fulfill the contractual agreements made with your customer on the basis of a support ticket. To measure is to know and automatic monitoring of the SLA agreements is a must have!
Automatic logging of worked time on tickets
Within Kwikqy support, your time worked is automatically or manually tracked at staff level. Run reports that provide insights into the activities of your support team.
Communicate uniform and simply in the language of your customer. With the smart answers and the knowledge database, the support employee can respond quickly and easily to your customer with predefined templates.